Speaker:
Bob Cisneros, Cambell University

Learning Objectives:
• Describe at least 2 characteristics of the 3 different types of workplace cultures
• Discuss how poor management/supervisory skills impact patient safety
• List at least 2 desireable supervisory behaviors
• Describe the impact of intimidation on patient safety
• Explain the SBAR and CUS communication methods
• List areas of evaluation in a Root Cause Analysis

Continuing Education:

Correspondence (1 hr)